An in-depth study of residential doormen revealed a range of insights about these oft-overlooked gatekeepers of our urban dwellings. Through interviews and observation, everything from the make-up of their personalities to the rhythms of their days to the relationships they juggled were assessed and modeled in an effort to understand their work and their role in our communities.

The goals of the study included improving the quality of physical environments and work-life balance, identifying business-related opportunity areas, and illustrating to property management how critical doormen are to the overall presentation of their buildings and day-to-day experience of their inhabitants.